building a community of interest and practice in service design
We have compiled a start to some of the commonly used methods (and more) in Service Design, contributed generously by some of the experts in the field in Australia and New Zealand.
Please note the credits and application of the CC license in each one. Thanks!
What is a service? What is service design?
Personas / user-stories
Customer experience mapping
Journey of a customer
Service Delivery strategy
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