Exploring tools and methods - Knowledge Workshop with Service Design Network Melbourne

With this workshop, Service Design Network Melbourne stepped into its first official role, collecting key findings for the
Melbourne City Council, sharing ideas and showing how service design can be applied to the public sector to improve the wellbeing of the city.

Using mind maps and brainstorming techniques, the participants created initial ideas of how families could work, study and have fun together. The idea of having hubs in the city was created, which adults, teens and children could utilise. These hubs could provide work, study or ‘play’ facilities; allowing families to be together even during different activities (work and play). Internet access and printers support a working environment, while a chill out area, games and toys could be provided for children, while waiting for their parents. Online classes were also proposed, where children could participate in discussions with the rest of the class via internet. Existing systems for online classes already exist and could be adopted to fit this new service.

(Dianne facilitated the group on exploring the issue of the current Melbourne Bike share scheme using a service design process.)

Thank you for the participation,thank you Yoko, Dianne and Tania for organizing this event and we are looking forward to have more workshops like these.