All Blog Posts (31)

Service design has been an independent discipline for two decades now, and enjoys ever-increasing recognition in the worlds of both design and business. Yet despite the successes and achievements of service design projects, there is no professional collection of case studies as a source of reference.



The SDN will now build this database of service design case studies. The "SDN Case Study Collection" will serve as an invaluable resource for SDN members, whether they are…

A message from…

These guys are looking for four passionate change makers to undergo an eight week intensive training program provided by some of Australia's leading digital change makers.



Gain skills and experience in order to co-create strategy, build websites, communicate online and use social media to build movements of positive change.



There are no financial fees for the participants who will earn their stripes by producing various online projects and websites for real positive change…

http://rosenfeldmedia.com/books/service-design/

http://rosenfeldmedia.com/announcements/2013/03/service_design_-_andy_polaine.php

Hi there

I'm wondering if any members can recommend a short training course in service design for the purposes of work-sponsored professional development. I am also interested in more traditional project management courses if I can't find anything with a service design focus.

I develop stakeholder communications and engagement projects at an Australian Government agency and I think there is a huge scope to build service design/design thinking elements into this…

Huddle is a consultancy who focus on helping organisation become more profitable, sustainable and adaptable.

We are recruiting an in-house graphic designer. Are you a creative problem solver who can draw on their knowledge of visual communication to articulate complex information in a way that is clever and engaging?...then we would love to hear from you!

For more information visit:…

Chris Vanstone from The Australian Centre for Social Innovation, Radical Redesign Team presented to about 20 enthusiastic attendees on the 28 September 2012 at RMIT. (We had to listen closely as a siren would periodically sound and Yoko would head off to silence it.)

We were seated in groups of about 4 and intermittently we were asked to work together on a question asked by Chris. One involved looking at a case study to determine how fidelity and spread was achieved by Les Mills (gym)…

Steve Portigal founder of Portigal Consulting located in California. Is a columnist in interactions magazine and core77, he has a blog entitled All This ChittaChatta and is a regular guest speaker around the world. He recently visited Australia to speak at UX Australia’s 2012 conference in Brisbane and was kind enough to visit Melbourne and speak to his presentation entitled Skill Building for Design Innovators.

The core theme underpinning Steve’s presentation is…

1. We (the service design community) need to learn more from the discourse in participatory design. PD community seem to be far better attuned to human factors, more sensitive to power-dynamics and far more open to accepting the complex challenges in how to design with people (with more honesty, I thought). It was a great booster-tonic to be among people who'd been talking about this for the last 30 years..! I still have a lot more to learn...

2. This…

Hi, our friends at SCAD Savannah, USA, are looking for a Professor of Service Design.

If you are interested, see: …

The Australian International Design Award 2012 took place in Sydney at the City Recital Hall Angel Place. It was a pretty fancy event (black tie), dominated (as usual) by product/industrial design submissions. You know like, cars, chairs, electronic equipment etc. (including the Deepsea Challenger…

The service design network put on a service design tools and methods workshop on Wednesday April the 18^th and what an awesome turn out we got! RMIT’s building 88 was used in Elizabeth Street which is usually inhabited by the industrial design department. I was good to see so many students there. Along with all of the fresh faces we had the usual suspects attend and some groups from industry. All in all lots of laughter was had, tools learnt and hopefully more friendships and…

Actually I was in the second row (next to Janine, as a matter of fact), but I could see everything at the presentation held at Huddle last Wednesday evening.  Janine has already written a post about the evening which is great, because I struggle to read my own handwriting, but I want to share some of the notes I took.

Fabian talked about his PhD research into the visualisation techniques used in service design.  When he started his research, there were few people researching in the…

Sharing Abundance is the brainchild of Juliette Anich who is exploring alternative food systems as part of her PhD at RMIT in Melbourne.

Sharing abundance is a is a viable, local food system involving mutual exchange of fresh produce and labour in a fun, sociable way. Inspired by seeing so much perfectly beautiful fruit being allowed to drop from trees and rot on footpaths, alleyways and backyards, Sharing Abundance was…

Last Wednesday evening 21 March I attended the Service Design Network Melbourne event at Huddle Design offices to hear Fabian Segelström from Linköping University, Sweden speak on Service Design.



I arrived at the same time as the pizza man and was quickly ushered upstairs. I was pleased to see familiar faces including Fabian. He had been one of the active mentors at the Global Service Jam 2012 when I was there. I saw some other faces from Huddle including Cam, our host, Josh, Cat,…

One of the ideas included in the Australian Public Service (APS) Innovation Action Plan released in 2011 was the establishment of an APS Design Centre that could assist in developing and testing new approaches to complex policy challenges and to enhance government program delivery. This in turn was based…

Quite a few members of SDM were able to attend Marc Stickdorn's talk at RMIT back in November. This is a summary of my notes and reflections from the evening.

Marc Stickdorn, co-author of This Is Service Design Thinking (along with Jakob Schneider) was a delight to engage with on the topic of service design. His session took a…

ABC 1 is currently airing the story of 'The people's supermarket' - a co-op style shop supported by the community for the community. I remember Anna Meroni talking about visiting the one in New York - but now there's another initiative in London. Its a fantastic documentary of how challenging and rewarding social innovation and entrepreneurship can be! Ideology is one thing - but making it into a viable business that actually serves the needs and desires of a diverse community can be really…

From The Guardian, 13th Oct 2011

http://m.guardian.co.uk/artanddesign/2011/oct/11/government-planning-designers-finland?cat=artanddesign&type=article

This was on Futuretense on ABC Radio National on the 4th August - on the event that took place last week in Brisbane in July, that brought together roughly 50 people to look at alternative models of collective action for sustainability. Tony Fry talks about 'urmadic university' - a nomadic de-institutionalised places for learning...  and Cameron talks about design being a critical agent in driving and expanding change.…