Interviewing is undeniably one of the most valuable and commonly used user research tools. Yet sometimes we forget that it’s a skill we need to learn, because: - It’s based on skills we think we have (talking or even listening) - It’s not taught or reflected on - People tend to ‘wing it’ rather than develop their skills Without good interviewing skills, research results may be inaccurate or reveal nothing new, suggesting the wrong design or business responses, or they may miss the crucial…See More
February 24, 2012 at 5pm to February 26, 2012 at 5pm
Haven't seen much more detail on this yet, maybe people who went last year could let us know what it's like?from their Eventbrite page:On 24 February, 2012, people interested in service and customer experience will meet all over the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme.This is a global event with Melbourne being just one city to participateSee More
Service Design 2012 will be a single day, single track conference, all about designing services for people and organisations. It will be held on May 4 2012, in Melbourne, Australia.This year’s conference will again include a range of presentations from practitioners on service design issues they’ve experienced first hand.RSVP via website below.See More
"Design at Your Service looks interesting - saw it in the latest SDN newsletter.
the Spanish publisher looks interesting too.. hadn't seen any of their work before. The books are a little pricey, and look a little like a more designerly…"
Daria Loi’s work focuses on participatory design; ethnographic & practice-based inquiry; HCI; user interfaces & multi-modality; post-disciplinarity; collaborative practices; service design; and creative management. She currently holds a position as Sr. Research Scientist in the Interactions & Experiences Research group at Intel Labs (Intel Corporation).Dara will be our special guest at a Melbourne Service Design's December Drinks and Thinks. Dara will be discussing with us UX…See More