Zaana Howard's Page

We have the great pleasure in hosting Steve Portigal from Portigal Consulting!How can you broaden your sphere of influence within the field of human-computer interaction?  You can start by building your muscles!  Steve will take a look at some fundamental skills that underlie the creation and launch of innovative goods and services. He will discuss the personal skills that he considers to be “the muscles of innovators” and the ways you can build these important muscles, including noticing,…See More

We are very happy to announce that Marc Stickdorn, co-author of the black book, This is Service Design Thinking will be coming out to play with us in Melbourne! He is very keen to meet with SDNM members, so we hope you can come along to take part in a lively, thought-provoking gathering. His talk will be a short intro of his work and the broader context of service design in business. Majority of the evening will be spent on informal discussions led by audience questions. Biography:Marc lectures…See More

Dr Anna Meroni is assistant professor at the INDACO (Industrial Design, Arts, Communication and Fashion) Department of the Politecnico di Milano University, Italy, a Training and Research Centre in Design. She investigates service from the perspective of strategic social innovation, with a specific emphasis on community centred design. Her main research areas are food systems and innovative housing for sustainable lifestyles. Anna will be joining us at the Service Design Drinks and Thinks to…See More

You are invited to take part in an enthralling, engaging and energising event – an audience-led Q&A (re. ABC 1 format) discussion on service design. The panelists…See More

It has been sooo long between meetup that even I haven't been to one. And we have some new members.(Is it correct to have 3 ooo's to demonstrate long-ness?) The #ZaanaMeetup will be an opportunity for the group to get kicking. The theme for the evening will be #BringIt and you decide what that means but I'm sure some of us will be happy to join in the chit chat. Post your suggestion below so we can build a theme.And suggest dates, I'm just pulling this one out of the air. I'm thinking end of…See More

A reading group on books related to service design. We choose a book to read and set a date to begin an online discussion about it.(Image: http://www.servicedesignbooks.org)See More

The challenge:  Design, develop and present a brand new service in just 48 hours. Wanna come? Register hereJoin the event Facebook page Find out more about…See More