It is with great pleasure to announce that Sarah Drummond, co-founder of Snook will be coming to Melbourne to host a series of exciting events at the new design research building at RMIT, the Design Hub! Talk: Designing for social innovationSarah Drummond is the Co-founder and Director of Service Design Social Innovation outfit Snook, based in Scotland, UK. Her talk will focus on public realm service design and Snook's approach to designing…See More
I missed the first meeting as sadly I only learned of this group today (thanks Luke Grange for inviting me!). If there's room and I can be of use, I am interested in being involved! I am an online communications specialist who spent…"
Huddle is innovating its business model from being a traditional agency to a new freelancer and space based model. We would like to work with you over the next four weeks to design the following things:1. The service model.2. The business model.We want to do this with people who are interested in participating in this type of model going forward, but also want to be involved in the creation of it. We think this might be you... We will be running a rapid service design process involving the…See More
I'm a longtime communications professional, now running my own consultancy, Communications + Community.
Communications + Community is an online publishing and communications consultancy.
I help organisations connect to their communities using great content and smart, respectful communication. I love working with the publishing industry, and organisations seeking to make the world a better place.
I have founded a number of online communities and projects, including Girl Geek Dinners Melbourne, the 100 Dates project and #4good brekky, a meetup for people who work, volunteer or study for social change.
Why are you interested in service design?
As a longtime online reporter, editor and publisher, I have long been interested in good website design and user experience, but it was working with The Australian Centre for Social Innovation (TACSI) which really turned me onto the use of design for achieving social change, which really changed the way I work, and the way I evaluate social change programs. Service design itself is problematic (one of my former colleagues describes it as dedicated to iterative improvement rather than system revolution) but I'm very passionate about true co-design, especially as it relates to achieving better social outcomes.
Online communications specialist
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