Michael Jessopp's Page

We have the great pleasure in hosting Steve Portigal from Portigal Consulting!How can you broaden your sphere of influence within the field of human-computer interaction?  You can start by building your muscles!  Steve will take a look at some fundamental skills that underlie the creation and launch of innovative goods and services. He will discuss the personal skills that he considers to be “the muscles of innovators” and the ways you can build these important muscles, including noticing,…See More

SDNM have the pleasure of hosting Fabian Segelström from Linköping University, Sweden. The informal evening will provide the opportunity to discuss the future direction of Service Design research in academia and its relationship to commercial practice. Fabian will present an overview of his work and his engagements in this arena. The event will be on Wednesday, 21st March 2012, at 6.30pm at Huddle Design, L6 90 William Street, Melbourne.Fabian is a final year PhD candidate and his primary area…See More

We are very happy to announce that Marc Stickdorn, co-author of the black book, This is Service Design Thinking will be coming out to play with us in Melbourne! He is very keen to meet with SDNM members, so we hope you can come along to take part in a lively, thought-provoking gathering. His talk will be a short intro of his work and the broader context of service design in business. Majority of the evening will be spent on informal discussions led by audience questions. Biography:Marc lectures…See More

A reading group on books related to service design. We choose a book to read and set a date to begin an online discussion about it.(Image: http://www.servicedesignbooks.org)See More

Dr Anna Meroni is assistant professor at the INDACO (Industrial Design, Arts, Communication and Fashion) Department of the Politecnico di Milano University, Italy, a Training and Research Centre in Design. She investigates service from the perspective of strategic social innovation, with a specific emphasis on community centred design. Her main research areas are food systems and innovative housing for sustainable lifestyles. Anna will be joining us at the Service Design Drinks and Thinks to…See More