Service Design Melbourne

building a community of interest and practice in service design

Irith Williams
  • Geelong, Victoria
  • Australia
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Interested in innovation for vulnerable populations?

Hi folksCame across this...you might find it interesting (if you don't know it already...)…Continue

Started Apr 19

How to map a brand new service?
6 Replies

Hi guysI'm looking for ideas of how to map a service that doesn't exist yet, for a market that doesn't exist yet? I've heard SD practioners mention service mapping for new services (i.e. one that…Continue

Started this discussion. Last reply by Gavin Melles Aug 13, 2012.

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Irith Williams posted a discussion
Apr 19
Irith Williams shared Service Design Melbourne's event on Twitter
Feb 18
Irith Williams shared Service Design Melbourne's event on Twitter
Feb 6
Irith Williams is attending Service Design Melbourne's event
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Designing for social innovation - a talk by Sarah Drummond at Level 3, Lecture Theatre, The Design Hub, RMIT University (follow the signs)

February 18, 2013 from 6:30pm to 8pm
It is with great pleasure to announce that Sarah Drummond, co-founder of Snook will be coming to Melbourne to host a series of exciting events at the new design research building at RMIT, the Design Hub!  Talk: Designing for social innovationSarah Drummond is the Co-founder and Director of Service Design Social Innovation outfit Snook, based in Scotland, UK. Her talk will focus on public realm service design and Snook's approach to designing…See More
Feb 6
Irith Williams shared Service Design Melbourne's event on Twitter
Feb 6
Irith Williams is attending Service Design Melbourne's event
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Sarah Drummond from Snook - service design social innovation outfit in Scotland, UK at Level 9, Design Hub, RMIT

February 20, 2013 from 4pm to 8pm
Half a day workshop on innovating the city @ The Design HubFollowing her talk on Monday, 18th Feb, Sarah will be facilitating a service design workshop to examine some of the problems experienced by people living in the City of Melbourne.  Sarah will be setting a 'problem' for the participants to consider and will introduce discovery techniques and ten moves in prototyping. This is one part of a series of on-going workshops that will continue throughout the year, facilitated by SDNM/DESIS…See More
Feb 6
Matthew Buckley is attending Irith Williams's event
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UX Melbourne Party at Horse Bazaar

December 11, 2012 from 6pm to 9pm
Hi EveryoneJust wanted to let SDN folk know that UX Melbourne is having it's end-of-year party at Horse Bazaar next Tuesday 11 December, 6pm. We have a special speaker, Chris Noessel, MD at Cooper. Chris will be talking about lessons we can learn from interaction design in Science Fiction! It's a lot of fun, head over to uxmelbourne.org for details.See More
Dec 7, 2012
Irith Williams shared their event on Twitter
Dec 7, 2012
Irith Williams posted an event

UX Melbourne Party at Horse Bazaar

December 11, 2012 from 6pm to 9pm
Hi EveryoneJust wanted to let SDN folk know that UX Melbourne is having it's end-of-year party at Horse Bazaar next Tuesday 11 December, 6pm. We have a special speaker, Chris Noessel, MD at Cooper. Chris will be talking about lessons we can learn from interaction design in Science Fiction! It's a lot of fun, head over to uxmelbourne.org for details.See More
Dec 7, 2012
Irith Williams and Paul Rogan are now friends
Sep 18, 2012
Gavin Melles replied to Irith Williams's discussion How to map a brand new service?
"Thanks for the link tip I think it should still be possible with the right people in the room to use some existing tools to imagine the future. Hope it's working out"
Aug 13, 2012
Irith Williams replied to Irith Williams's discussion How to map a brand new service?
"Thanks Gavin. I have spent a fair bit of time on Service Design tools, and while there are lovely examples of service mapping not that I could find of 'never been done before' behaviours, in terms of imagined tasks ... or maybe I'm…"
Aug 12, 2012
Gavin Melles replied to Irith Williams's discussion How to map a brand new service?
"Go to Service design tools and youll find what you want For actual methods IDEO methods cards will help with the design process Lots of books out there to with helpful stuff - buy service design thinking some apps on the market can help long…"
Aug 12, 2012
Irith Williams is attending Service Design Melbourne's event
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Skill Building for Design Innovators at RMIT University, Building 9, Room TBC

September 4, 2012 from 6pm to 8pm
We have the great pleasure in hosting Steve Portigal from Portigal Consulting!How can you broaden your sphere of influence within the field of human-computer interaction?  You can start by building your muscles!  Steve will take a look at some fundamental skills that underlie the creation and launch of innovative goods and services. He will discuss the personal skills that he considers to be “the muscles of innovators” and the ways you can build these important muscles, including noticing,…See More
Aug 3, 2012
Fiona Ingram and Irith Williams are now friends
Jul 23, 2012
Irith Williams left a comment for Fiona Ingram
"Great to see so many service design peeps coming to this lecture, hope to meet you and have interesting behaviour change chats!"
Jul 23, 2012

Profile Information

Tell us about yourself
I published a children's picture book this year with Surf Life Saving Australia. I am a novice UXer.
Why are you interested in service design?
Interested in anything to do with Experience Design, I like thinking beyond the screen....
Profession
Learner

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