Di Pierce's Page

We're hosting a workshop on methods and tools, geared towards those who might be 'new' to Service Design. Two of our SD network stalwarts - Harriet Wakelam (NAB Immersion and Design Centre) and Mark Strachan (Lecturer at Swinburne University), with their immense experience and knowlege of the area, will be facilitating this workshop. They will guide the participants through a 'quick and nimble' taster of a Service Design process. This workshop is a hands-on event so come along for a fun and…See More

Hi there!I'm looking for any resources you could point me to on the history and current state of service design in Australia. I'm specifically looking for who the big players are, who the early adopters of the approach were/are, dates, case studies etc.Can anyone help? Thanks!See More

A reading group on books related to service design. We choose a book to read and set a date to begin an online discussion about it.(Image: http://www.servicedesignbooks.org)See More

At last the first book club meet up.Some time ago we chose the book: "This is Service Design Thinking". Now it's time to dissect it!Please join us at a cosy space in RMIT, bring some nibbles to share and your well flagged copy of the book.Haven't read it or don't have the book? Come along any way.Make sure you keep my number handy in case the building is secure when you arrive. Enter the main doors of building 9, take the stairs to level 2 and look out for the sign.…See More

Cameron Tonkinwise is Chair of Design Thinking and Sustainability in the School of Design Strategies at Parsons New School of Design New York.Cameron is a preeminent thinker within Service Design, he has been influential in promoting Service Design within academia and industry by critically probing its theory and politics. Cameron combines his service design expertise with a particular interest in…See More