Following the success of the first Q+A event in 2011, the DESIS-lab Melbourne (Design for Social Innovation and Sustainability) are hosting an evening of panel discussion to debate overlapping topics of design, ethics, public services and…See More
RSA Australia and New Zealand are hosting Mark Daniels from Social Traders at 1.30pm Saturday, 26th May. Mark is a great speaker with a wealth of knowledge regarding social enterprises. This event will be of interest to any Service Designers who are interested in community-related enterprises.Free entry, booking essential. Please enter your details at: www.eventbrite.com.au/event/3377735899Please see flyer attached. Kind regards, MarkSee More
We are very happy to announce that Marc Stickdorn, co-author of the black book, This is Service Design Thinking will be coming out to play with us in Melbourne! He is very keen to meet with SDNM members, so we hope you can come along to take part in a lively, thought-provoking gathering. His talk will be a short intro of his work and the broader context of service design in business. Majority of the evening will be spent on informal discussions led by audience questions. Biography:Marc lectures…See More
Dr Pamela Hartigan is a world leader on social enterprise and how highly unconventional entrepreneurs are solving some of the world's most pressing economic, social and environmental problems. Presenting the inaugural SEEDS annual lecture, Pamela will discuss how social enterprises can create communities, cities and countries as hubs for change.Drawing on her bestselling book The Power of Unreasonable People: How Entrepreneurs Create Markets that Change the World, Pamela will provide a…See More
"Great to meet you last night, Aidan. My apologies for spelling your name wrong through all my commentary!
I'm really keen to keep in touch and hear all about your work at REA. Sounds like you are up to some good stuff, and I love…"
At last the first book club meet up.Some time ago we chose the book: "This is Service Design Thinking". Now it's time to dissect it!Please join us at a cosy space in RMIT, bring some nibbles to share and your well flagged copy of the book.Haven't read it or don't have the book? Come along any way.Make sure you keep my number handy in case the building is secure when you arrive. Enter the main doors of building 9, take the stairs to level 2 and look out for the sign.…See More
I'm a Lead Service Designer for REA Group, previously a Client Services Manager for a SAS company where i was in charge of Training, Web Design, Implementation, Call Center and Admin. I'm passionate about Lean Thinking, Customer Experience Management, Change Management, Closed Loop Feedback Systems, Net Promoter Score, Design Thinking, Lean Manufacturing.
Why are you interested in service design?
I'm interested in Service Design because it's co-creative, iterative and combines allot of the subjects which i've enjoyed exploring over the last few years.