If you don't understand habits, how can you hope to change them? The challenges and opportunities of habits to encourage sustainable living by Professor Bas Verplanken, University of Bath, England Why do we behave the way we do? Why does it seem so difficult to change behaviour? Common sense suggests, and many behaviour change programs optimistically assume, that we weigh up the pros and cons of a behaviour before we decide to perform it. But in reality, many of the behaviours that we…See More
I'm a Business Analyst for a large financial institution working on technology projects. My passion and interests are in User Experience, Customer Experience and Usability. Outside of work I'm a Melbourne Victory fan.
Why are you interested in service design?
I'm committed to providing the best possible user experience in the work I produce. I'd like to share my knowledge, but more importantly I have so much to learn from others who are passionate about the work they do.