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building a community of interest and practice in service design

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Service Design Melbourne's Discussions

$40 mil. research funding - digital economy

With a growing service economy (stats at 80%), the govt are gearing up for a post-mining boom by committing a $40 million per year research funding to CSIRO on digital economy. Though the gist of…Continue

Started Jan 29, 2013

International Journal of Design - special issue on designing for services

Dear SDNM members."I am pleased to announce that Volume 5, Issue 2 of the International Journal of Design -- Special Issue on Designing for Services -- is published online at …Continue

Started Aug 25, 2011

Service Design Q+A Discussion panel

Here are questions that were asked during the Q+A event as well as some that we didn't get around to discuss. Lets start a discussion building on what we've heard, or using these questions as…Continue

Started Jul 29, 2011

Suggested Topics and Activities for Service Design Melbourne's Drinks and Thinks
4 Replies

HiPlease feel free to suggest what you would like to hear more about at the Service Design Drinks and Thinks sessions. If you are interested in hosting or presenting please either email us or reply…Continue

Started this discussion. Last reply by Yoko Akama May 30, 2011.

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Latest Activity

Service Design Melbourne posted an event

UX Movie Night: Bridging the Physical-Digital Divide at Horse Bazaar

July 17, 2014 from 6:30pm to 9pm
User experience is not only about interfaces that we display on tablets or phones. User experience is also about the physical objects that we use in our day to day life, like the dashboard of our car or the thermostat in the lounge room. Today digital interfaces and physical products are coming together. However user experience practitioners and industrial designers are different, but they share the same values; they deeply care about the users. For a future Internet of Things we need to go…See More
Jul 11
charlotte fliegner joined Service Design Melbourne's group
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Service Design Sydney Ning

Those who're interested in activities happening in Sydney Service Design network, follow the linksSydney Service Design NingSydney Service Design Drinks and ThinksSee More
Jun 24
Service Design Melbourne posted an event

Innovative research methods - Industry appeal at Bldg 91, level 4, Room 2, RMIT University

June 5, 2014 from 2:30pm to 3:30pm
Find out how to develop and use innovative research methods and why they appeal to industry.Talk by Professor Sarah Pink, RMIT UniversityRSVP a must to:dscgrants@rmit.edu.auSee More
Jun 2
Service Design Melbourne posted a video

Where is Service Design Now? Service Design Melbourne Panel Talk from DESIS Lab Melbourne & SDNM on Vimeo.

Where is Service Design Now? Service Design Melbourne Panel Talk

"Where is Service Design Now?" lecture and panel discussion held at RMIT University on the 16/05/2014 as part of the Design Futures lecture series. The session was introduced by Dr. Yoko Akama (RMIT University) and features panelists: Julia Birks…
Jun 2
Bridgette Engeler Newbury might attend Service Design Melbourne's event
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Where is service design now? Voices from industry at Swanston Academic Building (SAB), building 80, RMIT

May 16, 2014 from 5:30pm to 7pm
We are very excited to announce a panel discussion on service design by practitioners in Melbourne. What seems clear from the line up already is how service design is a diverse entanglement of many fields, experiences and knowledge domains. This talk will begin with Yoko's research and practice of designing social relationships, and then the panel discussion by various practitioners to share their experiences in industry.Biogs of speakers:Julia Birks - User Experience Consultant, HiserWith a…See More
May 16
Profile Iconbridget crameri and Katie Potter are attending Service Design Melbourne's event
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Where is service design now? Voices from industry at Swanston Academic Building (SAB), building 80, RMIT

May 16, 2014 from 5:30pm to 7pm
We are very excited to announce a panel discussion on service design by practitioners in Melbourne. What seems clear from the line up already is how service design is a diverse entanglement of many fields, experiences and knowledge domains. This talk will begin with Yoko's research and practice of designing social relationships, and then the panel discussion by various practitioners to share their experiences in industry.Biogs of speakers:Julia Birks - User Experience Consultant, HiserWith a…See More
May 15
Profile IconRodd Messent, Michael Tran and Cordelia Hewitt are attending Service Design Melbourne's event
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Where is service design now? Voices from industry at Swanston Academic Building (SAB), building 80, RMIT

May 16, 2014 from 5:30pm to 7pm
We are very excited to announce a panel discussion on service design by practitioners in Melbourne. What seems clear from the line up already is how service design is a diverse entanglement of many fields, experiences and knowledge domains. This talk will begin with Yoko's research and practice of designing social relationships, and then the panel discussion by various practitioners to share their experiences in industry.Biogs of speakers:Julia Birks - User Experience Consultant, HiserWith a…See More
May 14
Yoko Akama commented on Service Design Melbourne's event 'Where is service design now? Voices from industry'
"Thanks Liz - I'll put this to the panel ;-)"
May 13
Profile IconEmily Enrica and Nico Leonard are attending Service Design Melbourne's event
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Where is service design now? Voices from industry at Swanston Academic Building (SAB), building 80, RMIT

May 16, 2014 from 5:30pm to 7pm
We are very excited to announce a panel discussion on service design by practitioners in Melbourne. What seems clear from the line up already is how service design is a diverse entanglement of many fields, experiences and knowledge domains. This talk will begin with Yoko's research and practice of designing social relationships, and then the panel discussion by various practitioners to share their experiences in industry.Biogs of speakers:Julia Birks - User Experience Consultant, HiserWith a…See More
May 13
Liz Ramsay commented on Service Design Melbourne's event 'Where is service design now? Voices from industry'
"Question (OK two!) for the panel @ the event .. During the design process we emphasise and use co-design and collaboration across organisational departments. Based on your experience, how well do you think this cross-functional cooperation is…"
May 13
Profile IconAlicen Coddington, Ana Salas and Martin Whittle are attending Service Design Melbourne's event
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Where is service design now? Voices from industry at Swanston Academic Building (SAB), building 80, RMIT

May 16, 2014 from 5:30pm to 7pm
We are very excited to announce a panel discussion on service design by practitioners in Melbourne. What seems clear from the line up already is how service design is a diverse entanglement of many fields, experiences and knowledge domains. This talk will begin with Yoko's research and practice of designing social relationships, and then the panel discussion by various practitioners to share their experiences in industry.Biogs of speakers:Julia Birks - User Experience Consultant, HiserWith a…See More
May 12
Profile IconRebekka Fuge, Kate Needham and Carl Turner are attending Service Design Melbourne's event
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Where is service design now? Voices from industry at Swanston Academic Building (SAB), building 80, RMIT

May 16, 2014 from 5:30pm to 7pm
We are very excited to announce a panel discussion on service design by practitioners in Melbourne. What seems clear from the line up already is how service design is a diverse entanglement of many fields, experiences and knowledge domains. This talk will begin with Yoko's research and practice of designing social relationships, and then the panel discussion by various practitioners to share their experiences in industry.Biogs of speakers:Julia Birks - User Experience Consultant, HiserWith a…See More
May 9
Kate Needham joined Service Design Melbourne's group
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Service Design Sydney Ning

Those who're interested in activities happening in Sydney Service Design network, follow the linksSydney Service Design NingSydney Service Design Drinks and ThinksSee More
May 9
Laura Wilkinson is attending Service Design Melbourne's event
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Where is service design now? Voices from industry at Swanston Academic Building (SAB), building 80, RMIT

May 16, 2014 from 5:30pm to 7pm
We are very excited to announce a panel discussion on service design by practitioners in Melbourne. What seems clear from the line up already is how service design is a diverse entanglement of many fields, experiences and knowledge domains. This talk will begin with Yoko's research and practice of designing social relationships, and then the panel discussion by various practitioners to share their experiences in industry.Biogs of speakers:Julia Birks - User Experience Consultant, HiserWith a…See More
May 8
Adam Dzwonczyk is attending Service Design Melbourne's event
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Where is service design now? Voices from industry at Swanston Academic Building (SAB), building 80, RMIT

May 16, 2014 from 5:30pm to 7pm
We are very excited to announce a panel discussion on service design by practitioners in Melbourne. What seems clear from the line up already is how service design is a diverse entanglement of many fields, experiences and knowledge domains. This talk will begin with Yoko's research and practice of designing social relationships, and then the panel discussion by various practitioners to share their experiences in industry.Biogs of speakers:Julia Birks - User Experience Consultant, HiserWith a…See More
May 3
Peter Young might attend Service Design Melbourne's event
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Where is service design now? Voices from industry at Swanston Academic Building (SAB), building 80, RMIT

May 16, 2014 from 5:30pm to 7pm
We are very excited to announce a panel discussion on service design by practitioners in Melbourne. What seems clear from the line up already is how service design is a diverse entanglement of many fields, experiences and knowledge domains. This talk will begin with Yoko's research and practice of designing social relationships, and then the panel discussion by various practitioners to share their experiences in industry.Biogs of speakers:Julia Birks - User Experience Consultant, HiserWith a…See More
Apr 25

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Service Design Melbourne's Blog

Connecting Business and Design - application for funding

I am alerting you to an exciting opportunity to collaborate with RMIT to develop a proposal for research or teaching that bridges the fields of design and business. DESIS-Lab Melbourne will support and facilitate this process If you are interested in collaborating from the professional side. Please contact Yoko Akama  (yoko.akama@rmit.edu.au) and, depending on demand, we will organise a workshop that gathers together people to develop a…

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Posted on May 29, 2013 at 17:41

Enterprise Connect Researchers in Business Scheme

If you are a small to medium sized Australian company who is prepared to put some cash into a researcher salary for a project that will extend their capability, then this scheme could be for you. The SME can double their money and you can get up to $100,000 for staff salary for a 3-12 month project.



The Enterprise Connect Researchers in Business Scheme will match investment (up to $50k) of SMEs in employing an academic to conduct innovative project based research. These grants…

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Posted on May 29, 2013 at 17:38

SDN Case study Collection

Service design has been an independent discipline for two decades now, and enjoys ever-increasing recognition in the worlds of both design and business. Yet despite the successes and achievements of service design projects, there is no professional collection of case studies as a source of reference.



The SDN will now build this database of service design case studies. The "SDN Case Study Collection" will serve as an invaluable resource for SDN members, whether they are…

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Posted on May 9, 2013 at 11:54

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