Resources for the Service Design Network Melbourne

It was time that we gathered together some home-grown, local Australian-Pacific examples of design methods and document the insights they have provided in each context. We have compiled a handful of common methods and case studies together as a resource to share among the network, in the hope that we can extend our knowledge and skills more. This is just the start of many more to come!

Methods / case studies (or click the tab under resources)

In providing this resource, there are a few things we would like to be clear about, so we avoid unnecessary confusion or misunderstandings when using them.

• These examples are not strictly service design methods or case studies. Designers are great magpies of ideas and methods. Many of these have originated from a variety of fields such as art, ethnography, education and health, and so they have been around long before the field service design had been established.

•  We’ve made sure that these methods are not too abstracted or exported out of its original context. Methods aren’t templates that can guarantee project success or using it will make you an instant ‘designer’. Just like wearing a pair of shoes in, methods needs ‘broken into’ to ‘fit’ your own purposes. They aren’t enshrined in rules of ‘dos’ and ‘don’ts’. Rather, they often need to be modified, customized or deconstructed too – they are as personal and dynamic as the person whose using it. Don’t be afraid to play with them and make them work for you.

• In using the resources here, you need to agree to our Creative Commons license, which is called ‘Attribution-ShareAlike’. This means that anyone’s work, their words, their images, their voice is their own copyright, and it must always be credited with their name. Those who have generously shared their work must be respected in this way. You can reuse, remix, tweak, and build upon their work even for commercial purposes, as long as you credit them and license their new creations under identical terms. All new works based on yours will carry the same license, so any derivatives will also allow commercial use. Though, in the instances where ‘Attribution-ShareAlike-NonCommercial license is indicated, please refrain from using this for profit-making purposes. Please refer to the Creative Commons Australia website for more information.
  
  
  This work is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.