building a community of interest and practice in service design
We call our problem solving approach ‘Working Backwards’ and we organise our work in interdisciplinary, non-hierarchical teams. Indeed, we work backwards as a team, first to work with people to identify what people want and can do before co-designing and prototyping new kinds of solutions and ways of spreading those solutions (e.g. principles, platforms, organisations, and programs). Each phase of our approach starts with a question. To answer the question we draw on skills and tools from design, social science, business and policy development.
From: Working Backwards
Also see: Redesign curriculum
Thanks to Chris Vanstone and team from TACSI in sharing this with us!
Please note the materials posted here are shared under a Creative Commons attribution 3.0 license.
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