building a community of interest and practice in service design
We call our problem solving approach ‘Working Backwards’ and we organise our work in interdisciplinary, non-hierarchical teams. Indeed, we work backwards as a team, first to work with people to identify what people want and can do before co-designing and prototyping new kinds of solutions and ways of spreading those solutions (e.g. principles, platforms, organisations, and programs). Each phase of our approach starts with a question. To answer the question we draw on skills and tools from design, social science, business and policy development.
From: Working Backwards
Also see: Redesign curriculum
Chris Vanstone on radical redesign from TACSI on Vimeo.
Sarah Schulman on radical redesign from TACSI on Vimeo.
Carolyn Curtis on radical redesign from TACSI on Vimeo.
Thanks to Chris Vanstone and team from TACSI in sharing this with us!
Please note the materials posted here are shared under a Creative Commons attribution 3.0 license.
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