building a community of interest and practice in service design
I really liked the http://www.servicedesignbooks.org/browse/ site (well the communication designer is still in me I guess!). There are a few books here I've read (well almost finished!) or encountered and would love to discuss. The one that I am trying to get hold of right now is "This is Service Design Thinking"
RMIT library seem to have ordered it - but it's not filtered through into the system yet. That's my first nomination.
I'm been meaning to read this book too, as it might be useful for when I teach service design to communication design students next year. It comes highly recommended from a colleague of mine at RMIT. I've ordered a copy from Amazon (exchange rate is great at the mo!) and its turned out to be about $40 including shipping, which is really good value.
Stewart Walker said:
Well done guys, I had already ordered mine through Fish pond - usually really reliable - but they had a stuff up on a supplier and I'm still waiting :( supposed to be arriving this week I hope... Mine was $47 - not so bad... the copies in the RMIT library are now available but have a million holds on them ;)
Do you guys have an ETA for delivery? Should we set a date for posting discussion?
It might be a bit of a long book (though I suspect pretty easy reading for us) so when we get a copy maybe we can decide if we discuss the whole book or chunks of it - or share out the chapters - which UX club have done with some books.
Also, there are quite a few free online resources we could review and critique now. Or next time. We could alternate between these kinds of free readings and then books so people don't have to feel pressured into buying something to participate? And also with sometimes having to wait for online purchases...
One I came across recently - an online freebie:
a hefty document at 125 pages - but looks concise in content - might this be interesting to read over as an example of practitioners defining the field?
Hi SD Bookclub!
I would greatly support either This Is Service Design Thinking or the Service Design paper mentioned by Tania.
I would prefer a bookclub in person, as I like to get away from the computer when discussing these sorts of ideas. Could we consider setting a date 6 weeks in advance, eg:
Tuesday 5th July @ 6pm, at a CBD location?
I think Yoko and I have neglected to say that our copies of the book suddenly arrived last wednesday!
So I guess that's at least 4 of us keen to go ahead - so let's make it official. Perhaps we can make the online freebie the next reading? I think Stefan Moritz is a contributor to this book too.
I've been reading through already - it is an easy read - so hopefully with postage time there will be enough reading time for others.
Can we make it one more week onwards? 12 July instead? I might be away (semester break!) and hate to miss our first meeting!
I agree that it's best to meet up - it can get pretty tiring at the end of a work day is all :)
We can offer use of space at RMIT I think. Unless there are particularly quite public venues around.
I'm keen to make some notes about key discussion points to share here for everyone else (and people who join in later). I will post out a note to the rest of the ning about the choice and a reminder of the group.
Sounds good, Tania! We have ordered our copy, so we won't have it for a few weeks, but we'll launch into it as soon as it arrives. I should be able to bring a few members of my consultancy along too :)
12 July sounds good. Is the RMIT space easily accessible after-hours? Alternatively, the UX Bookclub runs at Horse Bazaar in Little Lonsdale St, and the drinks provide good assistance to getting conversation flowing.
Or we could go for another in inner-city bar? I'm new to Melbourne, so any suggestions would be good!
Design at Your Service looks interesting - saw it in the latest SDN newsletter.
the Spanish publisher looks interesting too.. hadn't seen any of their work before. The books are a little pricey, and look a little like a more designerly approach to what Rosenfeld Media do..
anyone here bought any index books?