building a community of interest and practice in service design

Service Design Q&A Panel discussion

Event Details

Time: July 28, 2011 from 6:30pm to 8pm
Location: Radio Theatre, RMIT University
Street: Building 9, Ground Floor, Bowen Street (corner of Bowen and Franklin St)
City/Town: Melbourne
Website or Map: http://mams.rmit.edu.au/ah5hs…
Event Type: panel, discussion
Organized By: Yoko Akama
Latest Activity: May 18, 2012

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Event Description

You are invited to take part in an enthralling, engaging and energising event – an audience-led Q&A (re. ABC 1 format) discussion on service design. The panelists are all knowledgeable people in the field with different backgrounds and perspectives. Lets see who they are!

Cameron Tonkinwise (Associate Dean, Sustainability, Parsons The New School of Design, New York)

Dianne Moy (Program Manager, The Watershed, Sydney)

Michelle Gilmore (Co-founder and Director, Neoteny Service Design)

Melis Senova (Co-founder and Director, Huddle design)

Brad Krauskopf (co-Founder and Executive Director, Hub Melbourne)

Michael Trudgeon (Deputy Director, Victorian Eco-innovation Lab and Design Director, Crowd Productions)

Yoko Akama (RMIT) - host and facilitator

So, we are calling for meaty, juicy and topical questions for the panelits to trigger discussions. Please submit your questions prior to the event (by the 24th July) by e-mailing it to yoko.akama@rmit.edu.au with the subject heading 'Q&A service design discussion'. You will be notified if your question is selected. Let us know if you are attending the event, so you can ask the question in person. See below for suggested themes for discussion and we also welcome any others as well:

change management resistance to service design interventions
role of academic study in service design
challenges of moving from simplicity to complexity
working in interdisciplinary contexts
moving beyond creating 'start-up' portfolios
State of Design festival theme: Design that moves

This is a 'live', free* event and will be video recorded. RSVP on the SDNMelbourne site as spaces are limited.

Thanks and looking forward to seeing new faces!

*Donations are kindly asked for drinks and refreshments

Comment Wall

Comment by Yoko Akama on July 12, 2011 at 14:51: Apologies - this is a bit of a silly way to do this, but the system has a limit to how many characters can be used to announce the event, hence this was the only way I could include the panelist's bios:

Cameron Tonkinwise is the Associate Dean for Sustainability at Parsons The New School for Design. Previously the Co-Chair of the Tishman Environment and Design Center, which oversees the New School's Environmental Studies degree programs, Cameron came to the New School from Sydney, Australia where he was Director of Design Studies at the University of Technology, Sydney, and Executive Director of Change Design, formerly known as the EcoDesign Foundation, a thinktank focused on design-enabled social change toward more sustainable futures. Cameron's current research concerns lowering societal materials intensity by decoupling use and ownership - in short, sharing. Cameron is also on the Board of Directors of ioby.org, a crowd-resourcing platform for community level environmental actions.http://desis.parsons.edu

Michelle Gilmore is a designer with ten years design experience across Industrial, Interaction and Service Design fields. Last year, she co-founded a Service Design Company, called Neoteny. The Neos are currently working on projects with TAFE NSW, Westpac, Channel Nine and ResMed as well as a variety of internal projects. Michelle has a passion for learning from her peers and sharing the challenges that we face.

Dr Melis Senova is co-founder and managing director of Huddle design, a service design agency based in Melbourne. Melis has a PhD in Human Factors and specialised in user centred design for high stress environments. While at Ford she set up the first experience design prototyping capability in Australia and pioneered user-centred design in automotive product development. Her experience spans 15 years and many industries including academia, defence and telecommunications.

Brad Krauskopf is the executive director and co-founder of Hub Melbourne and Hub Australia. Hub Melbourne connects people, capital and ideas by hosting spaces for co-working, innovation, learning and collaboration. Brad is passionate about cultivating connections and innovating new business models that create both economic and societal value. He serves as a micro-trustee of Awesome Foundation Melbourne and is on the advisory team for RMIT’s Social and Environmental Enterprise Development program (SEEDs).

Dianne Moy is currently Program Manager of The Watershed, a green living centre dedicated to growing a culture of environmental sustainability within the local urban community. Dianne is innovating The Watershed's community programs and strategic direction using service design strategies and design thinking. She has a MA (Design) from UTS and was more recently the Project Coordinator and Design Manager at VEIL. Dianne's interest in service design grew from the experience of waiting in queues for much of her life. She has now crafted her career to focus upon sustainability, networks and systems, the social economy, collaborations and ways of sharing.

Dr Michael Trudgeon is Acting Director of Victorian Eco Innovation Lab (VEIL) at Melbourne University and Design director of Crowd Productions. He has practiced in architecture, industrial design and communication design since 1983. With Crowd he has developed strategies to prototype new technology and spatial solutions. Michael has taught at RMIT, Monash, Swinburne and Melbourne University. He is an Adjunct Professor at the UTS School of Design in Sydney.

Comment by Service Design Melbourne on July 15, 2011 at 18:03: How's this for the event set-up? We've got a video to film the panel and audience discussion, and an audio mic to record and amplify as well.

Comment by Tania Ivanka on August 16, 2011 at 11:01: You can now download the audio from this event, which has been archived on Ourmedia and Archive.org:

http://www.ourmedia.org/media/service-design-network-melbourne-qa