Knowledge Week: Designing services for the city

In conjunction with Melbourne Knowledge Week, the Melbourne Service Design Network will be hosting a workshop for participants to experience service design processes and methods through hands-on learning. This activity will illustrate and promote the value of service design for businesses, public services and communities in generating opportunities for social innovation.

In keeping with the themes of Knowledge Week 'a celebration of a knowledge city at work' the workshop will explore how Melbournians connect with existing city services. Everyday different type of people come into the city for different reasons; residents, workers, shoppers, cultural consumers, tourists, students and those on a day out all traverse the city streets and engage with city systems. This workshop will look at a selection of service areas and by introducing partcipants to service design techniques explore how these systems could be improved and 'redesigned' for selected audiences. How could your expereince of city and its services change?

Service areas include:
- Navigating the city system for tourists
- Improving the Melbourne bike-share service // experience
- A guide to a kid-friendly city
- We are what we eat

A variety of service design processes and methods will be introduced and used, including idea generation, prototyping, probing user context, visualisation, touchpoints and user-testing - thereby giving the opportunity for participants to learn and take away the knowledge gained from their active involvement.

Free event – drinks and nibbles provided!
Venue – Bldg 9, Level 2, Bowen Street, RMIT University
Workshop duration - 3hrs
Date – Wednesday, 17th November, 6-9pm
Facilitators - Yoko Akama, Dianne Moy, Tania Ivanka and Vanja Misic


For more information on Melbourne Knowledge Summit and Knowledge week events visit www.thatsmelbourne.com.au and www.melbourneknowledgesummit.com .

There are two ways to RSVP, members of the Service Design Network can RSVP with the link to the side, non members can RSVP through eventbrite below.