Service Design Melbourne

building a community of interest and practice in service design

This network aims to foster ideas and knowledge exchange across diverse disciplines and industries

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Latest Activity

Mark Strachan is now friends with Arturo Bravo Torres, Nola Watson, Marina Paronetto and Adam Dzwonczyk
15 hours ago
Mark Strachan posted an event

Dawn O’Neill AM: Collective Impact and Social Change at Lecture Theatre at RMIT's Design Hub

August 13, 2014 from 6pm to 7:30pm
Dawn O’Neill AM: Collective Impact and Social Change – a challenge and an opportunity for the Service Design community.Collective Impact is a philosophy, a framework, an approach that is being applied to address many complex social problems in the US, UK, and now in Australia. The event, in conjunction with RSA A+NZ, will show how Collective Impact can facilitate long lasting social change by bringing cross-sector organisations together to focus on a common agenda. Dawn O’Neill AM will…See More
16 hours ago
Yoko Akama posted a blog post

Design Council (UK) research on service design

The Design Council is conducting a service design research. We thought you might be interested in DeSID, an AHRC-funded service design study being undertaken by Lancaster University and University of the Arts London, in collaboration with the Design Council and the Service Design Network.Together with six in-depth UK Service Design case studies, a survey is being launched to map service design’s contribution to service innovation and new service development in the UK and internationally. We…See More
yesterday
Ankur Bahri is now a member of Service Design Melbourne
yesterday
Yoko Akama posted a discussion

$140k on offer through the Innovation in Ageing Challenge

TACSI is launching Australia's first Innovation in Ageing Challenge in partnership with South Australia's Office for the Ageing. If you have a great idea that will help improve the lives of older people in South Australia, you could share in $100,000 in funding.We're looking for ideas to support two key groups: baby boomers, and older people living home alone. Up to 10 shortlisted entries will attend a two-day workshop to explore their idea…See More
yesterday
Profile IconLeigh Whittaker, Mimi Turner and Sarah Abbott joined Service Design Melbourne
Tuesday
Garry Miller is now a member of Service Design Melbourne
Sunday
Yoko Akama updated an event

Dom Campbell FutureGov: Designing for change in public services at Inspire9

July 21, 2014 from 6pm to 7:30pm
Sign up for this event at Meetup.comDominic Campbell is a digital government specialist and founder of FutureGov. FutureGov designs digital products that improve public services, especially in areas of high importance, cost and risk such as child protection and social care. FutureGov has a…See More
Jul 18
Yoko Akama posted a blog post

Service Design 101 - by Cooper, co-authored by Lauren Ruiz + Izac Ross

We all hear the words “service design” bandied about, but what exactly does it mean? Clients and designers often struggle to find a common language to define the art of coordinating services, and frequent questions arise. Often it emerges as necessary in the space of customer experience or complicated journey maps. In response, here is a brief FAQ primer to show the lay of the land in service design.Read on here:…See More
Jul 18
Emma Graham is now a member of Service Design Melbourne
Jul 16
Kate McCready posted an event

Dom Campbell FutureGov: Designing for change in public services at Henley Club

July 16, 2014 from 6pm to 7:30pm
Sign up for this event at Meetup.comDominic Campbell is a digital government specialist and founder of FutureGov. FutureGov designs digital products that improve public services, especially in areas of high importance, cost and risk such as child protection and social care. FutureGov has a…See More
Jul 16
Kate McCready and Jared Fossey are now friends
Jul 16
Jared Fossey posted a discussion

Job opening - Customer Experience Designer / Service Designer

Hi everyone, we have an opening in our exciting Customer Experience Design team at Bupa! Interested in joining us? Email Sue Fricke at susan.fricke@bupa.com.au See More
Jul 15
Kate McCready and Olga Dziemidowicz are now friends
Jul 15
Kate McCready posted an event

Tight Shorts #1: The Many Roads to User-Centred Design at Loop

July 31, 2014 from 6:30pm to 8:30pm
Welcome to the first event in the Tight Shorts Series. Tight Shorts is the newest offering from the Service Design Melbourne Network. Each event we will be showcasing a number of short and sweet talks on a different service design related theme - followed by networking and drinks.Sign up for this event via …See More
Jul 15
Janine Sisson is attending Laura Wilkinson's event

GovCamp Melbourne at Environmental Protection Authroity Building - near corner Swanston and Victoria street

July 19, 2014 from 10am to 5pm
GovCamp is about more than events – it’s an invitation is to be part of an ongoing conversation to inspire and shape new opportunities for public innovation.It is an opportunity to talk with a mix of people – from inside and outside government, from the worlds of technology and policy, of community and universities – to talk about shaping an agenda for innovation and to make a start on that agenda.This is a call to people who want to come a be part of a conversation about innovation in…See More
Jul 14
 

Blog Posts

Design Council (UK) research on service design

The Design Council is conducting a service design research. We thought you might be interested in DeSID, an AHRC-funded service design study being undertaken by Lancaster University and University of the Arts London, in collaboration with the Design Council and the Service Design Network.

Together with six in-depth UK Service Design case studies, a survey is being launched to map service design’s contribution to service innovation and new service development in…

Continue

Posted by Yoko Akama on July 24, 2014 at 18:50

Service Design 101 - by Cooper, co-authored by Lauren Ruiz + Izac Ross

We all hear the words “service design” bandied about, but what exactly does it mean? Clients and designers often struggle to find a common language to define the art of coordinating services, and frequent questions arise. Often it emerges as necessary in the space of customer experience or complicated journey maps. In response, here is a brief FAQ primer to show the lay of the land in service design.

Read on here:…

Continue

Posted by Yoko Akama on July 18, 2014 at 13:37

Coming to Melbourne Novermber 2013

Hi



I work at the Institute for Research and Innovation in Social Services (IRISS) in Glasgow Scotland and am a design research PhD student from the Glasgow School of Art. I am coming to Australia to visit my brother in November 2013 and thought it would be a good opportunity to meet with other design researchers/designers who have similar interests in design research, designing for services and visual communication.



At IRISS I have managed several project that explore…

Continue

Posted by Gayle Rice on July 6, 2013 at 19:40 — 3 Comments

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$140k on offer through the Innovation in Ageing Challenge

TACSI is launching Australia's first Innovation in Ageing Challenge in partnership with South Australia's Office for the Ageing. If you have a…Continue

Started by Yoko Akama yesterday.

Job opening - Customer Experience Designer / Service Designer

Hi everyone, we have an opening in our exciting Customer Experience Design team at Bupa! Interested in joining us? Email Sue Fricke at susan.fricke@bupa.com.au Continue

Started by Jared Fossey Jul 15.

Looking for a Service Design Speaker 3 Replies

Hi all,I'm organising a service design event called Cyclehack together with the…Continue

Tags: #transportation, #speaker, #servicedesign, #cyclehack

Started by Jani Modig. Last reply by Jani Modig May 31.

Huddle is looking for an Interaction Designer

Hello lovely people,We have a very interesting project for an experienced interaction designer for an immediate start. The project is likely to run for 3 months. If you are interaction designer and…Continue

Tags: #huddle, #design, #interactiondesign

Started by Inge van der Poel May 28.

 
 
 

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