Service Design Melbourne

building a community of interest and practice in service design

This network aims to foster ideas and knowledge exchange across diverse disciplines and industries


Latest Activity

Matthew Teran joined Tania Ivanka's group

Service Design Book Club

A reading group on books related to service design. We choose a book to read and set a date to begin an online discussion about it.(Image: More
Matthew Teran is now a member of Service Design Melbourne
Rachelle Dunstan updated their profile
Aaron Savvides is now a member of Service Design Melbourne
Sep 8
Mitali Desai updated their profile
Sep 6
Stephen McKernon is now a member of Service Design Melbourne
Sep 4
Tim Dawson is now a member of Service Design Melbourne
Sep 2
Yoko Akama commented on Yoko Akama's event 'Deloitte Digital Service Design talk'
"No need to RSVP  - the place can hold up to 170 people! Y"
Sep 2
Leissa Wheatley updated their profile
Sep 2
Allan Hong shared Yoko Akama's event on Facebook
Sep 2
Matt Smith commented on Yoko Akama's event 'Deloitte Digital Service Design talk'
"Do we just turn up on the day or do we need to RSVP?"
Sep 2
Yoko Akama posted an event

Deloitte Digital Service Design talk at Lecture Theatre, RMIT Design Hub

September 10, 2014 from 4pm to 5pm
Members of the service design group at Deloitte Digital are coming to give you an insight into how and why they do what they do - and how they are developing career pathways in the Service Design domain through their graduate recruitment program.The presenters from Deloitte will be:Brett Hopper (Manager)Jani Modig (Senior Consultant)Charlotte Hannah (Consultant & RMIT Industrial Design graduate)Laura Allan (Grad Recruitment)If you are curious about a service design career - then this is not…See More
Sep 1
Sarah McArthur is now a member of Service Design Melbourne
Aug 31
Profile IconAni Patke and Ivanel Perez Bolivar joined Service Design Melbourne
Aug 29
Simon Hedt is now a member of Service Design Melbourne
Aug 28
Yoko Akama posted an event

Precedent Digital Agency - Lily Kolle at Room 11, Level 4, Swanston Academic Building (SAB), building 80, RMIT University

August 29, 2014 from 5:30pm to 7pm
Lily works closely with users to develop user friendly digital solutions to exceed project requirements.With a background in industrial design and interest in front end conceptualising and ideating, Lily's strengths lay in her ability to explore user behaviours through digital strategy and user experience design. Lily has experience working internationally for organisations such as Leap Frog and Intel as an interaction and user experience designer.Originally from the Pacific Northwest, Lily is…See More
Aug 27


Blog Posts

Design Council (UK) research on service design

The Design Council is conducting a service design research. We thought you might be interested in DeSID, an AHRC-funded service design study being undertaken by Lancaster University and University of the Arts London, in collaboration with the Design Council and the Service Design Network.

Together with six in-depth UK Service Design case studies, a survey is being launched to map service design’s contribution to service innovation and new service development in…


Posted by Yoko Akama on July 24, 2014 at 18:50

Service Design 101 - by Cooper, co-authored by Lauren Ruiz + Izac Ross

We all hear the words “service design” bandied about, but what exactly does it mean? Clients and designers often struggle to find a common language to define the art of coordinating services, and frequent questions arise. Often it emerges as necessary in the space of customer experience or complicated journey maps. In response, here is a brief FAQ primer to show the lay of the land in service design.

Read on here:…


Posted by Yoko Akama on July 18, 2014 at 13:37

Coming to Melbourne Novermber 2013


I work at the Institute for Research and Innovation in Social Services (IRISS) in Glasgow Scotland and am a design research PhD student from the Glasgow School of Art. I am coming to Australia to visit my brother in November 2013 and thought it would be a good opportunity to meet with other design researchers/designers who have similar interests in design research, designing for services and visual communication.

At IRISS I have managed several project that explore…


Posted by Gayle Rice on July 6, 2013 at 19:40 — 3 Comments


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Job Opening: Business Transformation Consultant

 Position DetailsAt the heart of Births, Deaths and Marriages’ (BDM) reinvention, is the transformation of our service delivery model to meet the changing expectations of the citizens of Victoria. We…Continue

Started by Laura Wilkinson Aug 15.

JOB OPENINGS - Freelance Service Design roles - Melbourne

Hey My name is Alex, I work at 10collective the punk recruitment consultancy in Fitzroy. At the moment I have a number of freelance Service Design roles at various levels and would love to have a…Continue

Started by Alex Hill Aug 15.

FT Position for an Urban Behaviourologist

HelloMutfung are looking for a graduate or someone with a few years experience to join our urban behaviourology team - think human-centred design for the urban environment.Details are available here…Continue

Started by Jonathan Daly Aug 1.

$140k on offer through the Innovation in Ageing Challenge

TACSI is launching Australia's first Innovation in Ageing Challenge in partnership with South Australia's Office for the Ageing. If you have a…Continue

Started by Yoko Akama Jul 24.



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