building a community of interest and practice in service design
This network aims to foster ideas and knowledge exchange across diverse disciplines and industries
The Design Council is conducting a service design research. We thought you might be interested in DeSID, an AHRC-funded service design study being undertaken by Lancaster University and University of the Arts London, in collaboration with the Design Council and the Service Design Network.
Together with six in-depth UK Service Design case studies, a survey is being launched to map service design’s contribution to service innovation and new service development in…Continue
Posted by Yoko Akama on July 24, 2014 at 18:50
We all hear the words “service design” bandied about, but what exactly does it mean? Clients and designers often struggle to find a common language to define the art of coordinating services, and frequent questions arise. Often it emerges as necessary in the space of customer experience or complicated journey maps. In response, here is a brief FAQ primer to show the lay of the land in service design.
Read on here:…Continue
Posted by Yoko Akama on July 18, 2014 at 13:37
I work at the Institute for Research and Innovation in Social Services (IRISS) in Glasgow Scotland and am a design research PhD student from the Glasgow School of Art. I am coming to Australia to visit my brother in November 2013 and thought it would be a good opportunity to meet with other design researchers/designers who have similar interests in design research, designing for services and visual communication.
At IRISS I have managed several project that explore…
Started by Yoko Akama Jul 24.
Hi everyone, we have an opening in our exciting Customer Experience Design team at Bupa! Interested in joining us? Email Sue Fricke at email@example.com Continue
Started by Jared Fossey Jul 15.