Service Design Melbourne

building a community of interest and practice in service design

This network aims to foster ideas and knowledge exchange across diverse disciplines and industries

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Profile IconNathan Welch and Michelle Etheve joined Service Design Melbourne
5 hours ago
Profile IconRebekka Fuge and Matthew William Stuckings might attend Yoko Akama's event
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Collective design, utopias lost and futures made by Pelle Ehn at RMIT Design Hub, Lecture Theatre (level 3)

December 9, 2014 from 6pm to 7:30pm
Pelle Ehn is a professor at the School of Arts and Communication, Malmö University, Sweden. He has been instrumental in establishing the field of Participatory Design (PD), which was born out of movements towards democratization at work in Scandinavia, and the belief that those affected by the introduction of new technology should have a say in the design process and joint…See More
8 hours ago
Profile IconMelanie Mason, Mirjana Mifsud and Phil Bickerdike are attending Yoko Akama's event
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Collective design, utopias lost and futures made by Pelle Ehn at RMIT Design Hub, Lecture Theatre (level 3)

December 9, 2014 from 6pm to 7:30pm
Pelle Ehn is a professor at the School of Arts and Communication, Malmö University, Sweden. He has been instrumental in establishing the field of Participatory Design (PD), which was born out of movements towards democratization at work in Scandinavia, and the belief that those affected by the introduction of new technology should have a say in the design process and joint…See More
12 hours ago
Melanie Mason shared Yoko Akama's event on Facebook
12 hours ago
Michelle Etheve updated their profile
13 hours ago
Profile IconAnita Ward, Claire Agnew, Kevin Murray and 8 other members are attending Yoko Akama's event
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Collective design, utopias lost and futures made by Pelle Ehn at RMIT Design Hub, Lecture Theatre (level 3)

December 9, 2014 from 6pm to 7:30pm
Pelle Ehn is a professor at the School of Arts and Communication, Malmö University, Sweden. He has been instrumental in establishing the field of Participatory Design (PD), which was born out of movements towards democratization at work in Scandinavia, and the belief that those affected by the introduction of new technology should have a say in the design process and joint…See More
yesterday
Profile IconBen Druce, Charlotte Johnson and Gavin Melles might attend Yoko Akama's event
Thumbnail

Collective design, utopias lost and futures made by Pelle Ehn at RMIT Design Hub, Lecture Theatre (level 3)

December 9, 2014 from 6pm to 7:30pm
Pelle Ehn is a professor at the School of Arts and Communication, Malmö University, Sweden. He has been instrumental in establishing the field of Participatory Design (PD), which was born out of movements towards democratization at work in Scandinavia, and the belief that those affected by the introduction of new technology should have a say in the design process and joint…See More
yesterday
Profile IconKevin Murray, Greg Skinner and Charlotte Johnson joined Service Design Melbourne
Tuesday
Profile IconLiz Ramsay, Michel Verheem, Jessica Bird and 2 other members are attending Yoko Akama's event
Thumbnail

Collective design, utopias lost and futures made by Pelle Ehn at RMIT Design Hub, Lecture Theatre (level 3)

December 9, 2014 from 6pm to 7:30pm
Pelle Ehn is a professor at the School of Arts and Communication, Malmö University, Sweden. He has been instrumental in establishing the field of Participatory Design (PD), which was born out of movements towards democratization at work in Scandinavia, and the belief that those affected by the introduction of new technology should have a say in the design process and joint…See More
Tuesday
Yoko Akama posted events
Tuesday
Claire Sandford posted a discussion

Food traceability

Identification of food is important for all sorts of reasons. There is an accumulation of information as food goes from farm to plate. Here is an article about how to identify the food rather than the packaging. Would it solve the disjunctions that occur at present? Would it identify genetically modified seed? Perhaps the results of sampling and testing could be read into it, such as gluten-free results or not. How complicated do consumers want to make the information chain?Here is the article…See More
Nov 20
Mirjana Mifsud and Janine Sisson are now friends
Nov 18
Profile IconEmma Carroll, Elise Caron and James Allingham joined Service Design Melbourne
Nov 18
Janine Sisson and Wendy Palmer are now friends
Nov 18
Kate McCready posted an event

Tight Shorts #2 (Christmas Edition: Giving Back - Service Design in the Not For Profit Sector at Horse Bazaar

December 1, 2014 from 6:30pm to 8:30pm
It's Tight Shorts the Christmas Edition! Yes, can you believe it's that time of year already? Tight Shorts is a new offering from the Service Design Melbourne Network. Each event we will be showcasing a number of short and sweet talks on a different service design related theme - followed by networking and drinks.CLICK HERE to…See More
Nov 17
Jane G is now a member of Service Design Melbourne
Nov 9
 

Blog Posts

Design Council (UK) research on service design

The Design Council is conducting a service design research. We thought you might be interested in DeSID, an AHRC-funded service design study being undertaken by Lancaster University and University of the Arts London, in collaboration with the Design Council and the Service Design Network.

Together with six in-depth UK Service Design case studies, a survey is being launched to map service design’s contribution to service innovation and new service development in…

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Posted by Yoko Akama on July 24, 2014 at 18:50

Service Design 101 - by Cooper, co-authored by Lauren Ruiz + Izac Ross

We all hear the words “service design” bandied about, but what exactly does it mean? Clients and designers often struggle to find a common language to define the art of coordinating services, and frequent questions arise. Often it emerges as necessary in the space of customer experience or complicated journey maps. In response, here is a brief FAQ primer to show the lay of the land in service design.

Read on here:…

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Posted by Yoko Akama on July 18, 2014 at 13:37

Coming to Melbourne Novermber 2013

Hi



I work at the Institute for Research and Innovation in Social Services (IRISS) in Glasgow Scotland and am a design research PhD student from the Glasgow School of Art. I am coming to Australia to visit my brother in November 2013 and thought it would be a good opportunity to meet with other design researchers/designers who have similar interests in design research, designing for services and visual communication.



At IRISS I have managed several project that explore…

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Posted by Gayle Rice on July 6, 2013 at 19:40 — 3 Comments

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Forum

Food traceability

Identification of food is important for all sorts of reasons. There is an accumulation of information as food goes from farm to plate. Here is an article about how to identify the food rather than…Continue

Started by Claire Sandford Nov 20.

JOB OPENING: Senior Experience Designer (CX/Service Design)

Hi all,Is anyone out there on the hunt for a job? I'm looking for an experienced service designer/experience designer to join our team in a freelance/permanent role at Isobar Melbourne.We're looking…Continue

Started by Jeremy Crow Sep 23.

Job Opening: Service Development Consulatant

At the heart of Births, Deaths and Marriages’ (BDM) reinvention, is the transformation of our service delivery model to meet the changing expectations of the citizens of Victoria. We want to harness…Continue

Started by Laura Wilkinson Sep 23.

Job Opening: Business Transformation Consultant

 Position DetailsAt the heart of Births, Deaths and Marriages’ (BDM) reinvention, is the transformation of our service delivery model to meet the changing expectations of the citizens of Victoria. We…Continue

Started by Laura Wilkinson Aug 15.

 
 
 

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